The term “we” or “us” have been used below so as to mean the owner or admin
of mobile application “Sub Deliver” and the term “you” shall include user of any
kind who has paid or is willing to pay for the delivery services offered by the
application. These terms shall govern the rights and liabilities and by agreeing
any user shall be deemed to have consented to same.
Payment:
One of the payment mode provided under this application is through online
payment, wherein the customer/user places the order and proceeds to pay for
the same though the procedure of online payment using the available methods
with the aid of payment gateway in this regard.
Users opting for this method of payment shall read and understand that our
policy in this regard which governs the method of payment and refund if any.
Users impliedly deemed to agree to the following policy terms as to payment
once they opt for payment through online method using payment gateway. Users
shall not be entitled once they go for this method of payment to claim ignorance
of the terms of refund policy.
Cancellation:
- User once makes payment in the application is not allowed to cancel the
order and claim refund post cancellation.
- Cancellation of orders once placed and claim for refund is not allowed.
- Refund is to be given only for circumstances enlisted in refund cases and
not otherwise
- Users shall not claim refund on the ground of refusal to take order or
placing request for cancellation
Refund:
- In case of any wrongful deduction of amount from the account, or
deduction of more than what was ought to have been deducted users can
approach the concerned bank and sort out the issue claim reverse we do
not offer any remedy or part in this
- If in case we receive any such amount from users more than the actual
amount we wish to refund the same to users.
- However the same shall be done once reconciliation is done from our end
with payment gateway and not before.
- Such amount shall be reversed only not later than one week after the
reconciliation is done.
- Our liability in case of refund followed by complaint as mentioned above is
restricted to actual amount excessively or wrongfully deducted and user is
not entitled to claim more than that in the form of any interest or penalty or
compensation by whatever name called.
- Time for processing complaints is up to one week only after which we can
inform user about whether the complaint is entitle to refund
- We do our best to refund the amount back to users but the same can only
be done once the amount is received into our account and transaction is
settled not earlier than that.
- Any claim for refund of amount made after a period of 15 days of making
payment shall not be entertained and user shall forfeit the right to claim
refund if that case
- In case of any dispute as to refund claims customer can contact with us
and try to settle the matter amicably.
- Though refund will be made into the account of the user they are not
entitled to insist on the same method for refund it can be made either by
payment gateway or wire transfer or any other mode.
- By making refund in the circumstances aforesaid mentioned we are
honoring our part and the same shall be in any way be taken as admission
of liability from our end and shall not entitle the users to claim damages
from us or claim deficiency of service
- If the account of the user is deactivated from due to reason of complaints
or non response or on account of negligent or willful misconduct no refund
can be claimed